Privacy Policy

1. Overview

Cubicyte ("Cubicyte," "we," "us," or "our") provides logo design, website design, mobile app development, and e-commerce design services to clients in the United States, Europe, and elsewhere. This Privacy Policy explains what personal information we collect through our website at cubicyte.com (the "Site") and when you engage our services, how we use and share that information, and the choices and rights available to you.

By using the Site or engaging our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use the Site or provide us with your personal information.

2. Information We Collect

We collect information in the following ways:

Information you provide directly

• Contact details you submit through our contact form, such as your name, email address, phone number, company name, and project details.
• Information you provide during a scoping call, project onboarding, or ongoing communication with our team.
• Payment and billing details when you purchase a service, which may be collected and processed by a third-party payment processor rather than stored directly by us.

Information collected automatically

• Technical information such as your IP address, browser type, device type, operating system, and general location (city/country level).
• Usage data such as pages visited, time spent on the Site, referring URLs, and interactions with page elements.
• Information collected through cookies and similar tracking technologies, described further in Section 4.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries submitted through our contact form and provide requested quotes or scoping calls.
• Deliver, manage, and improve our logo design, website design, mobile app development, and e-commerce services.
• Communicate with you about your project, including updates, invoices, and support.
• Send occasional newsletters or marketing communications, where you have opted in, which you may unsubscribe from at any time.
• Monitor and analyze usage of the Site to improve performance, content, and user experience.
• Detect, prevent, and address fraud, security issues, or technical problems.
• Comply with applicable legal obligations.

4. Cookies & Tracking Technologies

The Site may use cookies and similar technologies (such as local storage) to operate correctly, remember preferences, and understand how visitors use the Site. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the Site. Where required by law, we will request your consent before placing non-essential cookies on your device.

5. Third-Party Services

We use a limited number of third-party services to operate the Site and our business. These providers may process personal information on our behalf or independently, subject to their own privacy policies:

• Trustpilot: for collecting and displaying independent customer reviews.
• Facebook and Instagram: for our social media presence; interactions on these platforms are also governed by Meta's privacy policy.
• Website hosting and content delivery providers: to host and serve the Site reliably.
• Analytics providers: to help us understand aggregate Site usage.
• Payment processors: to securely process payments for our services.

We do not control these third parties' privacy practices and encourage you to review their respective privacy policies.

6. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and contractors who perform services on our behalf (such as hosting, payment processing, or analytics), under obligations to protect your information.
• Professional advisors, such as accountants or legal counsel, where necessary.
• Law enforcement, regulators, or other parties where required by law, legal process, or to protect our rights, property, or safety, or that of others.
• A successor entity in the event of a merger, acquisition, or sale of business assets, subject to standard confidentiality obligations.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal, accounting, or reporting obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, which may include the right to access, correct, delete, restrict, or object to our processing of your information, and the right to receive a copy of your information in a portable format. To exercise any of these rights, contact us using the details in Section 15. We will respond to verified requests within the timeframe required by applicable law.

10. European Users (GDPR)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information to provide our services, to communicate with you, with your consent where applicable, and to meet legal requirements. You can contact your local data protection authority if you have concerns about how your information is handled.

11. California Users (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect and to request that it be deleted. We do not sell your personal information. To exercise your rights, contact us using the details in Section 15.

12. Children's Privacy

Our services are intended for businesses and individuals who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to remove it.

13. International Data Transfers

As we serve clients across the United States and Europe, your information may be transferred to, stored, and processed in a country other than the one in which you reside. Where required, we take steps intended to ensure that such transfers comply with applicable data protection laws, including the use of appropriate contractual safeguards.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, contact us at:

• Email: hello@cubicyte.com
• Phone: +1 (512) 650-4044
• Address: Austin, Texas, USA